Friday, August 24, 2012

Open house can be huge tourist draw

ENJOYABLE EXPERIENCE: Country can use this uniquely Malaysian practice to attract foreigners

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Locals and foreigners at an open house in Kota Kinabalu early this week. This open house tradition will boost unity and tourism. Pic by Edmund Samunting
KUALA LUMPUR: HOLDING open house is a unique Malaysian trait. It not only promotes unity among the races but can also be put on the tourism calendar.

The various key players and stakeholders in the tourismindustry said the country could use the open house concept to promote itself to the world.

“This is the beauty of our country. People open up their homes to those from different walks of life, and this strengthens unity and harmony,” said Tourism Malaysia chairman Datuk Dr Victor Wee.

He said tourism industry players could combine their open house functions with other programmes to allow tourists to experience Malaysian culture.

“Many tourists participate in homestay programmes to experience village life. It will be great if we can organise Hari Raya celebrations in homestays.

At the same time, every state has its own way of celebrating Hari Raya.

“Tourists will find this a fulfilling vacation as they get to learn about different traditions.”

Echoing Wee’s concerns, Malaysian Association of Tour and Travel Agents president Datuk Mohd Khalid Harun said despite open house being a distinct Malaysian feature, not many tour operators promoted it to foreign tourists.

“Tour operators should encourage foreigners to visit Malaysia during festive seasons. It is a unique concept that isn’t seen in other parts of the world,” he told the New Straits Times yesterday.
Khalid said promoting the open house could also boost the aviation industry, as more tourists would fly to the country.

In supporting the idea, Tourism Malaysia director-general Datuk Mirza Mohammad Taiyab Beg urged government agencies to inform the department of the dates and venues of their open house functions so that tour operators could include them in their itineraries.

“The open house can draw a lot of tourists. We will be happy to promote it.”

Even Prime Minister Datuk Seri Najib Razak, during his Hari Raya open house on Sunday, expressed happiness that Malaysians held this practice abroad, including serving lemang, ketupat and rendang to guests.

He described the open house tradition as a unique practice adopted by Malaysians to mark festivities.

Tour operator Datin Baizura Abu Bakar said the open house showed the true spirit of unity. “The spirit of 1Malaysia is seen in the Hari Raya open house. “People from all walks of life mix with one another.”

Baizura said tourists who attended the open house would enjoy the experience.
"They will feel that Malaysia is their second home."

Deputy Minister in the Prime Minister's Department Datuk S.K. Devamany said the open house concept promoted unity among the races.

"This tradition, which dates back to 1960s, is entrenched in our culture. People understand each other's way of life this way.

"There is no better way to bring together so many races under one roof. Therefore, Malaysians should be encouraged to have open house to boost unity.

"People all over the world crave for this sort of togetherness. This tradition of ours is a highly bankable one for the tourism sector."


Additional reporting by Nuradilla Noorazam and Hashini Kannan

RM420m upgrade for Subang Skypark

KUALA LUMPUR: Subang Skypark Sdn Bhd is set to embark on a RM420 million ambitious infrastructure development plan to transform the former Sultan Abdul Aziz Shah Airport, now known as Subang Skypark, into a full-fledged aerospace city by 2015.

Its executive director Tan Sri Ravindran Menon said the company is planning to utilise between four and 4.8 hectares of land opposite Terminal 3 to build a boutique hotel, an aviation museum and theme park as part of a retail mall.

"We are in the final round of talks with our expert joint-venture partner, a local established player in the retail and hotel industry.

"The development named Skypark Nexus will have an approximate built-up area of one million square feet and will rejuvenate the airport's branding as well as enhance the wholesomeness of customer experience in the airport and its surrounding areas," he said.

Ravindran said negotiations are expected to be concluded by year-end and works are set to commence in January.

He added that Skypark Nexus, which will be completed in 24 months, is budgeted to cost between RM300 million and RM350 million.

Ravindran said the proposed retail mall and hotel will be between four- and five-storey high and Subang Skypark is now talking to the local government to widen the main roads fronting the proposed development to avoid traffic congestion.

While describing the project as a perfect public- private partnership, he said the cost will be financed through internal fundings and bank borrowings.

"The special aspect in the development is that there will be a bridge linking the mall and the terminal building - a concept rarely seen in any other city airports worldwide," Ravindran said, adding that Subang Skypark Sdn Bhd will invest more than RM70 million to build five new hangars across the current airport runway.

He added the new facilities will elevate Subang Skypark to be on par with other city airports and corporate aviation operators worldwide.

Since most aviation-related corporations headquarters are situated in the surroundings of Subang Skypark, Ravindran said Subang will be better known as an aerospace city in the next three years.

"We want to be a fine example to Malaysia Airports on how to develop a city airport. This place will surely boom in years to come as all aviation-related investments will come to this area.

"There are also plans to establish an aviation technical college, of which Measat Satellite Systems Sdn Bhd is currently looking at that proposal," he said.

Bernama

 

Pan Pacific KLIA undergoes RM56m upgrade

The 442-room airport hotel commenced the upgrade in June this year and expects it to be completed by March next year.

PAN Pacific KLIA, a hotel owned by Malaysia Airports Holdings Bhd, has started a RM56 million makeover that will see the property incorporate hi-tech gadgets and digital components.

"What we are doing is bringing the hotel to a 21st Century state by taking advantage of modern technology," general manager Hans Winsnes said.

The 442-room airport hotel commenced the upgrade in June this year and expects it to be completed by March next year.

"We will be fully refurbished by March-end in 2013, in time for the Formula 1 Grand Prix (in Sepang)," Wisnes told Business Times in a recent interview.

Of the RM56 million, 60 per cent will go towards furniture and fittings while the remaining 40 per cent will be for mechanical and engineering works.

Winsnes expects return on investment on the RM56 million makeover to take 11 years.

The guest rooms will be fitted with IPTV. "With this, we will have a lot more content to offer in terms of entertainment," he said.

The hotel is also working on playing its part in reducing the carbon footprint. After successfully installing the Inncom room ambiance control system (Inncom) in 1998, it plans to make a further RM6 million investment into an upgraded fully operated system.

"We spent RM2.7 million on Inncom which saw the hotel's utility bill come down and see full payback on the system within three years," he said.

Staff at Pan Pacific, who now bring three times more revenue than they did when it opened 14 years ago, have not been forgotten.

One example is in housekeeping. The hotel is installing an Ezi-Maid, a bed-lifting system which allows beds to be made easily without the need for much bending.

At the same time, once the bed is raised, it allows vacuuming under the bed.

Meanwhile, Winsnes said that the hotel's performance this year will be better than last year's despite the ongoing works.

Pan Pacific expects the occupancy to decline to 62.8 per cent and achieve an ARR of RM380 for 2012 as it undergoes the refurbishment exercise. Revenue for the year is projected to be RM80 million.

In 2011, the hotel finished the year with an average occupancy of 68.4 per cent and an ARR of RM347. It chalked up a revenue of RM76 million.

Once the entire makeover is completed in the first quarter of 2013, the hotel's performance is expected to improve further as occupancy hits 65.1 per cent and ARR will improve to its highest level at RM408 a night.

By VASANTHA GANESAN

Sunday, August 12, 2012

Boutique hotels: Making sure there’s no room for dispute

KUALA LUMPUR: The Tourism Ministry is looking at classifying the term boutique hotels to prevent budget hotels from disguising themselves as one.


An Internet search shows boutique hotels are generally defined as properties with fewer than 100 rooms offering a very high level of service and with rates that are on the high side.

"The Tourism Ministry welcomes the setting up of boutique hotels but in the right context and in the high end (quality and rates) direction," Tourism Minister Datuk Seri Dr Ng Yen Yen told Business Times recently.

"We don't want just any hotel to term itself 'boutique' and give the wrong impression. Boutique hotels must have a room rate of above RM500 a night," Ng said.

According to her, boutique hotels should have a room inventory of fewer than 10. However, she said the ministry would consider all suggestions put forward.
"We have received appeals saying 10 is too few and so we listened to them. But to us, a boutique hotel cannot be lumped with any other hotel.

It is an hotel in its own class," she pointed out.

Boutique hotels must have a different service level, offer personal service and have a distinct ambiance, she said.

"Boutique hotels cannot be like a guest house."

It is understood that the term "boutique hotel" has been taken out of context, causing confusion among some tourists.

While the ministry is looking at the loosely used term, Ng, however, pointed out that it did not actually have the power to say whether or not an accommodation was indeed a boutique hotel.

This, she said, fell within the purview of the local council.

The ministry is responsible for registering and classifying tourist accommodation premises. Licensing of tourist accommodation premises is the responsibility of the local authorities.

"Orchid" is a standard classification system created for those form of accommodation premises that cannot be classified under the Star Classification Scheme, which include three-, four- or five-star categories.

By Vasantha Ganesan

Tuesday, July 24, 2012

Photography etiquette for travellers

The traveller and the camera are inseparable, but it’s a good idea to be mindful of local sensibilities when you wield your camera overseas.

Vacation photography can be a colourful and enjoyable activity. To most people, the words “vacation” and “photography” are virtually synonymous – you can hardly have one without the other.
The holiday itself may last only a few days, but the memories captured on film can last a lifetime. However, bear in mind that an innocuous activity like photography can turn into a nightmare, if you inadvertently break the rules or cultural norms of the place you are visiting.

women in saree
Toeing the line: Be cautious about photographing women or children in conservative societies.
In the thousands of hours I’ve spent traversing the globe, I have thankfully had just a handful of misadventures.

The following points are helpful to ensure that you are staying right in your travel photography:

Not everything can be photographed freely
From museums in Paris to memorial-halls in Peshawar, indoor exhibits around the world are often protected from public photography.

Once you have been informed by notices, guides or guards, do as you are told or you’d be abusing your host’s hospitality, and perhaps even committing a criminal offence.

Many religious sites forbid indoor photography, from the Vatican’s Sistine Chapel to the venerable Delhi Akshardham Temple. Some secular sites do, too. When I was in Montreal, my hosts, Tourisme’ Montreal, highly recommended the famous underground city, but while I was merrily snapping away there, I was stopped by an aggressive off-duty security guard who held on to me and yelled for back-up!

There is apparently an incomprehensible law that forbids photography anywhere in the vast underground metropolis, something most tourists are unaware of. The tourism board apologised for the fracas, but refused to clarify the issue – as far as I know, scores of visiting shutterbugs still click away happily there, and there are thousands of photographs on the Internet.

Outdoor landmarks
Sometimes, inexplicably, even outdoor photography of scenic attractions are prohibited. The hospitable and scenic United States can, at times, be shockingly paranoid and suspicious, especially if you fit someone’s vague idea of a “terrorist”.

But, bear in mind that there are legal and security issues surrounding some popular tourism icons. For example, Brandon Kop, a Washington-based shutterbug, warns that “The White House is one of the most restrictive photo locales in DC,” even for seemingly normal exterior shots.
When in doubt, check before you shoot.

fishing
Intense shots: Focus on people when they are immersed in their work.

Once whilst driving to a Masai village in Kenya, I was shocked after being shouted at by my guide, who said it was forbidden to photograph the other Masai villages we were passing, even though I could see tourists with cameras there.

My worst experience, however, was at the famous red rock called Uluru in Australia, where I was sternly lectured on the strict limitations imposed on media personnel.

Everybody else in the world is apparently free to take all the images they want and put them in whatever newsletter, Internet blog or Twitter account they choose.

Media personnel, however, were given quite a harsh set of restrictions that do not make sense to me.
Rob Wallis, a veteran Aussie photographer, describes these restrictions with diplomatic terms like “onerous” and “absurd”.

Know what you’re photographing
Tourists in Rome, Berlin and other European capitals have had rude jolts upon being accosted by security personnel, who ordered them to erase images of the lovely old buildings they had photographed. The ornate and attractive edifices were actually foreign embassies, and as such were sensitive security areas.

I had an even more frightening experience. Being an avid classic car buff, I was photographing a 1950s truck in Cairo, when I was set upon by Egyptian police and hauled off to a lockup where I was interrogated. Although it had absolutely no markings, that rustic-looking truck was apparently a police vehicle, and they alleged quite violently that I had committed a serious subversive crime.
It took a very long and scary time before my driver-guide plucked up the courage to creep in and explain with a trembling voice that I was actually a guest of the Egyptian Tourism Board, and that apart from tourism icons, I was a harmless car buff who had been snapping any old cars I had come across.

Uniformed personnel don’t act uniformly
The Buckingham Palace Guards and the Beefeaters of the Tower of London are as popular with shutter-clicking tourists as the Royal Canadian Mounties and the mounted guards of Malaysia’s Istana Negara. And friendly gendarmes in France and sulu-wearing police officers in Fiji may willingly pose for tourists, but in many countries, you could be accused of terrorism – or worse – if you aim a camera at security personnel.

Airports are especially sensitive areas. The most unpredictable people you could make a mistake with are members of the dreaded Transportation Security Administration, the “airport safety” agency of the United States Department of Homeland Security.

In contrast, a beautiful but heavily-armed Tourism Police officer at Jakarta’s airport won my award for “World’s Best Tourism Police Personnel” when an elderly and slightly tipsy Dutch lensman asked her cheekily, “Are you going to arrest me?” and she quipped: “Only if you steal my heart!”

church window
Get permission before photographing the interior of religious buildings.


Why you photograph
The freedom accorded to you in taking photographs outdoors depends a lot on why you are doing it. Australian officials can raise ludicrous fuss over anyone they suspect may use a photograph for pecuniary purposes.

The US can be perplexing, too. Most agencies in California, for example, require permits for any photography for “commercial purposes”, although they often don’t formally define the term.
Some state agencies in the US typically regard as “commercial” any photography done with the intent of sale for profit, including editorial, stock, calendar, greeting card, and fine art, while others regard editorial photography as non-commercial.

In contrast, most US federal agencies evaluate permit requirements on the activity’s impact rather than on commercial intent, and the tourist usually has all the freedom needed to snap vacation pictures.

A new fad is pre-wedding photography at scenic locations overseas. This can get quite complicated as bridal or “formal” photography is banned in many places that have no problems with ordinary tourist snaps. Even that world-famous bastion of free-speech and democratic expression, London’s Hyde Park, becomes a bureaucratic tangle when you realise that several permits are needed for any sort of “formal” photography.

Weddings parties are often not permitted to take photographs outside buildings you may think are open to the public. These include monuments in Selangor’s Shah Alam, religious buildings in India’s Amritsar, and even the car-park in front of the popular SM Mall shopping haven in Manila.

Photographing people?
You may be surprised by the issues that can arise when photographing people on the street in a foreign country. Whether travelling within your own country or abroad, you have to be cautious when photographing people. Know when you must seek permission and when you need not.

Some issues are legal, some cultural or religious, and others are simply about courtesy and common sense.

In ultra-modern Dubai, I was startled when the Filipina ground crew at a posh airline lounge began screaming at me when I photographed them. Having photographed airline crew all over the world as part of my work, I found this unexpected. However, it turned out they were legally right to object.

train ride
Train-rides can be fun for portrait photographers, if you ask politely.

Visitors to neighbouring Abu Dhabi, Qatar and other conservative Muslim nations should avoid photographing women in general, and particularly women of the country you are in, without prior permission.

Every country has its own laws and rules regarding the rights of the shutterbug when photographing people. Some Third World countries, for example, have laws that forbid photographs of scenes of hunger and poverty. The wise thing to do is to check out the legal acts and rights of a photographer in the country you are in.

It’s always better to abide by the laws – and even the unwritten rules of society. Several friends in the British Isles tell me that they studiously avoid photographing children in public as there is almost a national paranoia about paedophiles there. What is pleasant in one country can be taboo in another.
To be absolutely safe, you should e-mail the relevant embassy or tourism board for clarification. Or check with your travel agent.

Knowing the rules is especially handy when you frequently go out for street photography or are, like me, very interested in photographing the cultures and traditions of people you meet.
Be sensitive, stay alert, and have a happy photo-filled holiday! –

Story and photos by ANDREW PONNAMPALAM

More at: http://allmalaysia.info

Monday, July 9, 2012

The solid appeal of Batu Pahat

BATU Pahat is one of the largest towns in central Johor and one of the best ones to explore.

Wet World Batu Pahat.
Soak in the fun and sun at Wet World Batu Pahat.


Start with the interesting sights, move on to the food and of course, get to the the people.

Batu Pahat is known as Bandar Penggaram. It is 239km from Kuala Lumpur and if you are using the GPS (global positioning system), the coordinate is 1o5'N 102o56'E.

It has been the site of historic events, among which is the Feb 2, 1952 Umno general assembly.

The event eventually set the date for the independence of Malaysia.

If you are ever in town, don't forget to visit Pantai Minyak Beku.

It is only 8km from town, about a 20-minute drive on a winding road.

Although the beach is no longer suitable for swimming, it is still attractive to many as a fishing spot and a charming place to relax and refresh oneself.

There is a fisherman village nearby, and a quarry from which gravel and sand are mined.

The best spots for fishing enthusiast is Kampung Orang Asli and Segenting Chinese Fishermen's Village.

These pretty spots are also perfect for shutterbugs.

Not far from the beach is Perigi Batu Pahat, from which the town took its name.

If you want to swim, head for Wet World in Jalan Bukit Pasir.

It is the first and only water park in Johor. Spread over 17ha of land, it is built around the landmark Tasek Merdeka.

Wet World offers interactive fun for the whole family, with slippery and water slides.

At night, take a stroll down BP Walk in Jalan Rahmat.

There you will find many kinds of local and international cuisine.

From when it opens at 3pm until it closes at 4am, it is full of visitors looking for dinner, a late-night supper and early breakfast.

If you are an antique collector, you may want to go to the Pasar Karat (Thieves Market) in Jalan Fatimah.

It offers endless hours of browsing for items that may catch your fancy. Used refrigerators, washing machines and various electrical goods are also available.

An old mine has found new use as a recreational spot for the public. Tasik Y is fully equipped with facilities such as a playground, exercise equipment, gazebo, jogging track and a reflexology area.

On Sundays, if the weather is good, a J-Robik (aerobic) programme open to all is held there.

Nasi baryani is synonymous with Batu Pahat. It is the dish you must try and two of the best in town is Nasi Beriyani Gam Mat Syah at a food court accessible by Jalan Batu Pahat-Muar, and Baryani Power in Taman Soga.

Ready-to-serve varieties of the nasi baryani are baryani gam kambing, baryani gam ayam, baryani gam daging, acar buah, telur pindang and many more. The prices are also very affordable.

Mention cendol here, and most would point you to the stall in Jalan Engan.

But there are some who would direct you to another stall in Pasar Besar, which some argue is just as good, if not better, than the first one.

The stall at the market entrance nearer to Jalan Ibrahim is only open in the morning.

If you are late, you will not get to taste "Halim Cendol". If you are in time, you will get to savour the cendol, but you will still not have the pleasure of meeting Halim.

The guy running the stall is his brother. The stall serves regular cendol and cendol with red bean. Both cost only RM1 per serving.

There is another food that has a truly unique name that I bet is only found in Batu Pahat. Don't be horrified if you are offered a bowl of mee racun, which literally means poison noodle.

Despite its frightening name, it is really a delicious dish. I suggest you give it a try. As some say, "You must try everything once".

The mee racun can be had at a stall next to the Tenaga Nasional Bhd substation, near Carrefour hypermarket.

There is much more to Batu Pahat that meets the eye. Certainly, there is more than one page can contain.

It is one of the places you must visit at least once, and it will be a visit you will find hard to forget.

I am proud to be born a son of Batu Pahat.

Tuesday, July 3, 2012

Two restaurants to make way for Harrods Hotel

KUALA LUMPUR: Two popular dining joints in the popular Bukit Bintang shopping zone here, will be making way for Asia's first Harrods Hotel and Residence. 



The RM2 billion project will be located on the site of Chulan Square Restaurant in Jalan Raja Chulan and Restoran Seri Melayu in Jalan Conlay.

The Harrods Group portfolio is owned by Qatar Holding LLC, a unit of the Qatar Investment Authority.

In Malaysia, Tradewinds Corp Bhd (TCB) owns the franchise for the Harrods brand of products.

Qatar Holding vice-chairman Dr Hussain Ali Al-Abdulla said its objective was to open hotels in London, Sardinia in Italy and Kuala Lumpur.
"We have done the due diligence and will execute the projects. We are building Harrods hotels, Harrods apartments and retail units. The project here will cost RM2 billion."

Dr Hussain said the opening of the Harrods Hotel in London would be at around the same time as the one here, making it possible for Kuala Lumpur to host the world's first Harrods Hotel.

The Harrods Hotel here could be ready as early as 2016 if construction starts next year as planned.

The luxury hotel will boast of between 250 and 300 rooms and a residential component as well as retail.

Dr Hussain said the residential component would be sold at a higher price than that of the Pavilion Banyan Tree and Banyan Tree Residences, which is understood to be going for about RM2,000 per sq ft.

Dr Hussain said this at the signing ceremony yesterday between Qatar Holding and the sole developer of the property, Jerantas Sdn Bhd.

Both Qatar Holding and Jerantas will plough in an equal amount into the project.

Meanwhile, Ooi Ah Heong, the adviser for the development, said the hotel cum residences would be built on a 2.22ha site, which was bought for RM1,800 per sq ft, or roughly RM430 million.

Restoran Seri Melayu, which is owned by Amcorp Group Bhd, sits on land leased from Lembaga Kraftangan Malaysia.

Lembaga Kraftangan comes under the Information, Communications and Culture Ministry and acts as the custodian for the Federal Lands Commissioner.

It is understood that the land was tendered for sale by the government last year.

Ooi said the tenants had yet to be notified to vacate the land.

The land is now owned by Jerantas, which is a 34:66 joint venture between PS Trading Sdn Bhd (a wholly-owned unit of Tradewinds Corp Bhd) and Gagasan Simfoni Sdn Bhd.

Qatar Holding has an interest in Jerantas via Gagasan Simfoni.

Ooi, who is also a director of Pavilion Reit Management Sdn Bhd, said the opening of Raffles Hotels & Resorts within Pavilion Mall, here, was no longer possible.